• Online Hospitality Short Course

This self-paced online course will allow you the flexibility of choosing your own study environment and fitting your study in around your busy work/ life schedule.

Introduction to the Australian Hospitality Industry
Issuance of a BCI Certificate of completion
Issuance of a TAFE digital Certificate of completion

The theoretical components of this course cover basic Australian Hospitality knowledge.

WHAT YOU WILL LEARN

Contribute to health and safety of self and others

At the end of the workshop, you will have learnt how to:

  • Work safely.
  • Implement work safety requirements.
  • Participate in WHS consultative processes.

Participate in safe work practices 

At the end of the workshop, you will have learnt how to:

  • Work safely. 
  • Follow procedures for emergency situations.
  • Participate in organisational WHS practices.

Work effectively in hospitality service

At the end of the workshop, you will have learnt how to:

  • Prepare for service.
  • Provide service.
  • Complete operational tasks.
  • Complete end of shift duties.

Provide service to customers

At the end of the workshop, you will have learnt how to:

  • Communicate with internal and external customers.
  • Follow defined organisational standards when delivering service
  • Provide service to customers
  • Respond to customer complaints
  • Provide internal feedback on customer service practices