• Professional Skills Development: Hospitality

SELF PACED STUDY

Up to 6 months access to TAFE digital self paced study - a selection of two TAFE  digital hospitality courses.

PRACTICAL EXPERIENCES

Face-to-face classroom and relevant practical experiences such as RSA, RCG and Barista short courses.

ENGLISH AND EMPLOYABILITY SUPPORT

English language and employability support sessions to help career and personal development.

INDUSTRY EXPOSURE

Site visits, presentations from Hospitality professionals, work experience

COMMUNICATION EXCURSION PROGRAM

Students are toured around some of Sydney's most famous landmarks by a local Sydney university student.

Throughout this program, our students will participate in several practical experiences that will encourage them to practise their language and hospitality skills in the classroom and out in the "real" world.

Introduction to the Australian Hospitality Industry
Issuance of a BCI Certificate of completion
Issuance of a TAFE digital Certificate of completion
Issuance of RSA, RCG and Baristas certificates

The theoretical components of this course cover basic Australian Hospitality knowledge.

WHAT YOU WILL LEARN

Contribute to health and safety of self and others

At the end of the workshop, you will have learnt how to:

  • Work safely.
  • Implement work safety requirements.
  • Participate in WHS consultative processes.

Participate in safe work practices 

At the end of the workshop, you will have learnt how to:

  • Work safely. 
  • Follow procedures for emergency situations.
  • Participate in organisational WHS practices.

Work effectively in hospitality service

At the end of the workshop, you will have learnt how to:

  • Prepare for service.
  • Provide service.
  • Complete operational tasks.
  • Complete end of shift duties.

Provide service to customers

At the end of the workshop, you will have learnt how to:

  • Communicate with internal and external customers.
  • Follow defined organisational standards when delivering service
  • Provide service to customers
  • Respond to customer complaints
  • Provide internal feedback on customer service practices