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Workplace Communication Skills
Course Overview
Workplace Communication skills programme is divided into three different categories, such as Spoken, Written and Jobseekers Online.
The Spoken and Written English programme will help you to develop effective spoken and written communication skills for workplace situations.
The Jobseekers Online programme features video scenarios of job applicants in the Australian workplace, plus a sample of templates and models, checklists and interactive tasks.
Designed for post-intermediate to an advanced English level, Jobseekers online feature the language strategies required to successfully gain employment in English speaking countries. Each unit is 10 to 20 nominal hours including practice exercises.
Spoken Communication
Written Communication
Jobseekers Online
Spoken Communication Skills provided three different scenarios:
Customer service
- Unit 1: Can I take a message?
- Unit 2: How can I help you?
- Unit 3: Well, I'm complaining now!
Negotiating and problem solving
- Unit 1: I need time off
- Unit 2: ASAP!
- Unit 3: A lot to get through
Applying for a job
- Tailor your resume to fit the job
- Practise writing a new cover letter for each application
- Write a selection criteria statement
Pronunciation at work
- Develop clear pronunciation skills
- Understand and practise the sounds, linking, stress and intonation of English used at work
Written Communication Skills help you to develop the followings:
Writing at work: Skills to write formal/informal workplace texts
- Notes and messages/circulars and memos
- Submissions and proposals/incident reports
- Letters and emails
- Report/procedures
Grammar your need: Read explanations,do exercises then
apply the grammar principles learnt to the workplace texts
- The present/past/future
- Must
- Reporting
- Comparison/Quantifiers/Compounds
- Joining sentences
Jobseekers Online develops skills in four critical areas:
Getting ready for work
- Identify your employability skills
- Write a resume that promotes your skills
Looking for work
- Learn how to network
- Understand the language of job ads
- Make successful cold calls
Applying for a job
- Tailor your resume to fit the job
- Practise writing a new cover letter for each application
- Write a selection criteria statement
The interview
- Learn successful interview strategies
- Prepare answers for different types of questions
- Anticipate the stages of an interview